Shipping & Яeturns

Shipping Policy

DeЯain is committed to customer satisfaction. Whether you need Shipping & Handling Services, our team always delivers. Our long-standing commitment to service means that we won’t rest until you’re fully satisfied with your purchase from our shop. Shipping will be sent out from Monday to Friday. When you have placed an order you will receive a confirmation email of your order and the day it will be shipped. Shipping is a fixed price, ordering £20 or over will give you free delivery for the UK, for international shipping you will have to order £50 or more for free shipping. 

Яeturn & Exchange Policy

If you have changed your mind or you are just unhappy with your DeЯain order you can return within 40 days of the shipping date. We do NOT accept returns after 40 days from the shipping date. If you believe that your purchase was damaged while shipping we require that you contact us within 5 days after delivery (thederain@gmail.com) and we will work quickly with you to resolve the issue. Returns are in the hands of the buyer unless the goods have arrived faulty, if this happens give us an email ASAP (thederain@gmail.com). If you have damaged the product/s we will not accept returns.